Information on return and refund eligibility, timelines and other terms & conditions for items purchased on www.rajhansmasterbatches.com
General Returns and Refund Policy (With in 7 days of receipt of product).
1. Applicable products are returnable within the applicable return window if you've received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product.
2. Return will be processed only if:
• it is determined that the product was not damaged while in your possession;
• the product is not different from what was shipped to you;
• the product is returned in original condition.
3. Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect color of product ordered or incorrect product ordered.
4. Products marked as "non-returnable" on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.
5. Products may be eligible for replacement only if the same seller has the exact same item in stock.
6. If the replacement request is placed and the seller does not have the exact same product in stock, a refund would be issued to you.
7. In the event customers are found to misuse the return or Refund policy by excessively returning, or cancelling or not accepting the orders placed, Khetan Polytex Pvt. Ltd. reserves the right to Return or Refund or Disallow.
Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 5 days from the delivery of the product.
